Use conditions

The download, registration or use of the App eAgora Algorith for Change, gives you the status of User and implies that you agree to be bound by the conditions set forth in these Terms and Conditions of Use and the Privacy Policy. We reserve the right to modify these terms and conditions at any time. If you do not agree with any of these Terms and Conditions of Use, you must immediately stop using the App. Your continued use will constitute acceptance of these Terms and Conditions of Use, as they can be periodically modified.


Headline: eAgora Algorisme del Canvi, S.L.
Address: Tecnoparc-Redessa Building, Bellissens Avenue nº 42 , Reus (Tarragona)
Telephone: 977 300 304
Contact: privacidad@eagora.app
C. I. F. B42908988
All rights reserved.


1.1 Applicability of terms and conditions:

Use of the App is conditioned to the prior acceptance of the following terms and conditions, privacy policy and cookie policy.

1.2 eAgora Algorisme del Canvi is a free app available for Android and iOS

1.3 eAgora Algorisme del Canvi is a tool designed to be the place of union, connection and digital encounter between the Administration and citizens, entities, businesses and companies. It offers a search engine of channels that include in an orderly way all the information on initiatives of the same theme: Environment, Business, Solidarity, Art and culture, Local commerce, Open Government, Welfare and Health, Training and Work, Youth, Education, Equality, Older People, Rural World, Circular Economy, Sport and Leisure, Outside World, Tourism and Inspiration.

1.4 As a user of eAgora Algorisme del Canvi you can join one or more channels and decide the degree of involvement in your municipality of residence, allowing you to:

  • Access all the information using the search engine, through the channels and join them.
  • Post your own ideas and initiatives or follow other initiatives that are already active, post events and join them.
  • Receive information from the municipality in an integrated and transversal way, alerts, initiatives and actions of the administration
  • Facilitate knowledge about the programming of activities, thanks to the interactive calendar.
  • Report problems and incidents in an agile way, through the incident manager
  • Be able to carry out administrative procedures through the mobile, with instance manager
  • Receive offers and activities associated with KM0 businesses, thanks to the local commerce channel.
  • Find and facilitate resources through the collaborative economy channel that encourages barter and reuse.

All this is possible, through the different functionalities offered by the App:

  • Publish an idea
  • Take an initiative
  • Create and event
  • Exchange
  • Report an incidence
  • Send the survey
  • Publish documents
  • Participation tool

1.5 There are two user profiles, one public and one private.

The personal data that is required to make effective the registration in the App, make up the public profile of the user, and are: name and surname, email, age, date of birth, municipality of residence, date of birth, selection of language / s, password and the choice of channels of interest.

Likewise, in the configuration of the user’s private profile, other data may be provided in order to complete this profile: gender, occupation, address, telephone, academic training and skills. This data will be editable only by the user and visible to the administration (excluding password) and eAgora.

For certain functionalities of the App, we collect, among other things, your location data, access to the device’s image gallery, camera, SMS, Bluetooth, Pedometer, Address Book and Calendar, in order to provide you with the service offered by the App. Use of this personal information is subject to your choice, acceptance, and continued use of the App.

1.6 The App has a gamified system that will allow you to follow and promote initiatives and actions, and obtain recognition of them through obtaining points, badges, rewards. The different points, badges, rewards that can be obtained do not generate to eAgora Algorisme del Canvi, in relation to the users,any obligation to exchange them or receive any consideration, since this system will depend on the public administration (City Council) that promotes it.

1.7 Access to the App is only authorized to users over 14 years of age. That’s why at the time of registration, you will be asked for the date of birth.

1.8 No responsibility is assumed for the use that minors may make of it in cases where the contents accessed may offend their sensitivity. Full responsibility in determining the contents and services accessed by minors corresponds to the adults in whose charge they are. There are mechanisms, in particular filtering and blocking software, that allow limiting the content available, being particularly useful to control and restrict the materials that minors can access to.

1.9 Scope: the App and services are for your personal, non-commercial use and should not be used for commercial purposes, being offered to the user free of charge.

1.10 To use the App you will need Internet connectivity and adequate telecommunications links.

1.11 eAgora Algorisme del Canvi reserves the right to update, modify or delete the information of the App and its configuration without previous notice. Likewise, it may suspend its total or partial dissemination and modify the structure or content of the same without prior notice.

For the problems resolution or questions related to this site, please contact eAgora Algorisme del Canvi in the following direction privacidad@eagora.app


2.1 The App and its contents (texts, photographs, graphics, images, technology, software, graphic design, source code…), as well as the trademarks and other distinctive signs are property of eAgora Algorisme del Canvi, or of third parties, not acquiring the users any right over them by the mere fact of being using the App.

2.2. You are not authorized to modify or alter any part of the App, or the contents included on it, circumvent, disable or manipulate in any way (or attempt to circumvent, disable or manipulate the security or other functions of the program and use the App or its contents for a commercial or advertising purpose. The use of this App for illegal purposes or not authorized by these terms, conditions and communications is strictly prohibited.

2.3 Likewise, eAgora Algorisme del Canvi is the owner of the industrial property rights derived from the elements that make up the App, in any case, it has the corresponding authorization for its use.

2.4 In any case, eAgora Algorisme del Canvi will be responsible for any possible infractions that any user could produce in this matter.


3.1 You agree to make correct use of the App, in accordance with the Law, these Terms and Conditions of Use and with other regulations or instructions that, where appropriate, may be applicable. The user will respond to eAgora Algorisme del Canvi and to third parties for any damages that may be caused by the breach of these obligations.

3.2 Precise information: You guarantee that you are enabled to provide your personal data and that all the information provided in the registration and contained as part of your profile is true and accurate, that it is updated, that it is not confidential, that it does not violate any contractual restrictions or rights of third parties, you agree not to impersonate other Users using your registration data to the different services and / or contents of the App.

3.3 Prohibitions related to the Use of the Services or the App: without limitation, you agree not to use or allow anyone else to use the Services or the App:

3.3.1 to send or receive any material that is not civil or appealing;

3.3.2 to send or receive any material that is threatening, grossly offensive, indecent, obscene, blasphemous or defamatory of any person or in violation of confidence, copyright, personality rights, publicity or privacy or any other rights of third parties

3.3.3 to send or receive any material for which you have not obtained all necessary licenses and/or approvals (from us or third parties); or that constitutes or encourages conduct that could be considered a criminal offense, give rise to civil liability or be contrary to law or infringe the rights of third parties in any country in the world;

3.3.4. to receive any material that is technically harmful (including computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data);

3.3.5 for a purpose other than the one we designed or intend to be used for

3.3.6 for any fraudulent purpose

3.3.7 to incite hatred against any ethnic, religious or other minority, or which is adversely calculated to affect any individual, group or entity

3.3.8 attempt to circumvent our security or network, including accessing data that is not intended for you, logging into a server or account that you are not expressly authorized to access, or testing the security of other networks (such as running a port scan);

3.3.9 extract data or hack the mobile app

3.3.10 use the Services or the App in breach of these Terms and Conditions of Use

3.4 It is up to the user to have adequate tools for the detection and disinfection of malicious programs or any other harmful computer element.

eAgora Algorisme del Canvi is not responsible for damages caused to Users when such damage is caused by failures or disconnections in telecommunications networks that interrupt the service.


4.1 eAgora Algorisme del Canvi will do all reasonable efforts to correct any errors or omissions as soon as practicable, after being notified of them. In case of any error, fail or omission, you should inform us through privacidad@eagora.app.

4.2 We will attempt to allow uninterrupted access to the Services and the App, access to the Services, however, it can be suspended, restricted or cancelled at any time for reasonable cause.

4.3 Access to the App and/or its services may be restricted from time to time to allow for repairs, maintenance or the introduction of new features. We will attempt to restore such access as soon as possible.

4.4 We reserve the right to block access to and/or edit or remove any material that, in our reasonable opinion, may result in a violation of these Terms and Conditions of Use.


5.1 We shall have the right immediately or at any time (in whole or in part) to suspend your use of the App, or to refuse to restore the App for use until we receive an assurance from you, in an acceptable way to us, that there will be no further breach of the provisions of these Terms and Conditions of Use, if:

5.3.1 you commit a breach of these Terms and Conditions of Use;

5.3.2 we reasonably suspect that you have committed or may commit a violation of these Terms and Conditions of Use; or

5.3.3 we suspect, on reasonable grounds, that you may have committed or may be committing a fraud against us or any person.


6.1 We do not guarantee that the App will always be accessible, uninterrupted, timely, secure, error-free or free of computer viruses or other invasive or harmful code where the App may be affected.

6.2 We won’t be liable for any act or omission of third parties, regardless of their cause, nor for any direct, indirect, incidental, special, consequential damages in the mobile application.


The relation between eAgora Algorisme del Canvi and the User will be governed by current Spanish regulations and any dispute will be submitted to the Spanish Courts and Tribunals.