Downloading, registering or using the Canvi eAgora Algorisme App attributes the status of User to you and implies that you agree to be bound by the conditions established in these Terms and Conditions of Use and the privacy policy. We reserve the right to modify these terms and conditions at any time. If you do not agree with any of these Terms and Conditions of Use, you must immediately discontinue use of the App. Your continued use of the App will constitute acceptance of these Terms and Conditions of Use, which may be modified from time to time.


Owner: eAgora Algorisme del Canvi, S.L.
Address: Tecnoparc-Redessa Building, Avenida Bellissens nº 42, Reus (Tarragona)
Telephone: 977 300 304
C. I. F. B42908988
All rights reserved.


1.1 Applicability of the terms and conditions:

The use of the App is conditioned to the prior acceptance of the following terms and conditions, the privacy policy and the cookie policy.

1.2 eAgora Algorisme del Canvi  is a free App and available on Android and iOS

1.3 eAgora Algorisme del Canvi is a tool designed to be the place of union, connection and digital encounter between the administration and citizens, entities, businesses and companies. It offers a search for channels that include in an orderly way all the information on initiatives of the same subject: Environment, Company, Solidarity, Art and culture, Local commerce, Open Government, Well-being and Health, Training and Work, Youth, Education, Equality , Older people, Rural World, Circular Economy, Sports and Leisure, Outside World, Tourism and Inspiration.

1.4 As a user of eAgora Algorisme del Canvi App, you can join one or more channels and decide the degree of involvement in your municipality of residence, allowing you to:

  • Access all the information using the search engine, through the channels and join them.
  • Post your own ideas and initiatives or follow other initiatives that are already active, publish events and join them.
  • Receive information from the municipality in an integrated and transversal way, alerts, initiatives and actions of the administration
  • Facilitate knowledge about the scheduling of activities, thanks to the interactive calendar.
  • Report problems and incidents in an agile way, through the incident manager
  • To be able to carry out administrative procedures through the mobile, with an instance manager
  • Receive offers and activities associated with KM0 shops, thanks to the local trade channel.
  • Find and facilitate resources through the collaborative economy channel that encourages barter and reuse.

All this is possible, through the different functionalities offered by the App:

  • Post idea
  • Launch initiative
  • Create an Event
  • Barter
  • Report incident
  • Send survey
  • Publish documents
  • Participation tool

1.5 There are two user profiles, one public and one private.

Los datos de carácter personal que se solicitan obligatoriamente para hacer efectivo el registro en la App ,conforman el perfil público del usuario, y son:nombre y apellidos, email, edad, fecha de nacimiento,municipio de residencia, fecha de nacimiento, selección del idioma/s,contraseña y la elección de canales de interés. 

The personal data that is obligatorily requested to make the registration effective in the App, make up the user’s public profile, and are: name and surname, email, age, date of birth, municipality of residence, date of birth, selection of the language / s, password and the choice of channels of interest.

Likewise, in the configuration of the user’s private profile, other information can be provided if desired to make up said profile: gender, occupation, address, telephone number, academic training and skills. These data will be editable only by the user and visible to the administration (excluding the password) and eAgora.

For certain functionalities of the App, we collect, among other things, your location data, access to the image gallery of the device, the camera, SMS, Bluetooth, Pedometer, Contacts calendar and Calendar, to be able to provide the service offered by the herself. The use of this personal information is subject to your choice, acceptance and continued use of the App.

1.6 The App has a gamification system that will allow you to follow and promote initiatives and actions, and obtain recognition of them through obtaining points, badges, rewards. The different points, badges, rewards that can be obtained do not generate for eAgora Algorisme del Canvi, with respect to the user, any obligation to exchange them or receive any consideration, since said system will depend on the public administration (city hall) that promotes it.

1.7 Access to the App is only authorized for users over 14 years of age. For this, at the time of registration, you will be asked for the date of birth.

1.8 No responsibility is assumed for the use that minors may make of it in cases where the content accessed may hurt their sensitivity. Full responsibility in determining the content and services accessed by minors corresponds to the adults in whose charge they are. There are mechanisms, in particular filtering and blocking computer programs, that make it possible to limit the available content, being especially useful to control and restrict the materials that minors can access.

1.9 Scope: the App and the services are for your personal non-commercial use and should not be used for commercial purposes, being offered to the user free of charge.

1.10 To use the App you will need Internet connectivity and adequate telecommunications links.

1.11 eAgora Algorisme del Canvi reserves the right to update, modify or delete the information in the App and its configuration without notice. In the same way, it may suspend its dissemination in whole or in part and modify its structure or content without prior notice.

For the resolution of problems or questions related to this site, please contact eAgora Algorisme del Canvi at the following address


2.1 The App and its contents (texts, photographs, graphics, images, technology, software, graphic design, source code …), as well as the trademarks and other distinctive signs are the property of eAgora Algorisme del Canvi, or of third parties, not acquiring the user no right over them by the mere use of the App.

2.2. You are not authorized to modify or alter any part of the App, or the contents in it, circumvent, deactivate or manipulate in any way (or try to circumvent, deactivate or manipulate the security functions or other functions of the program and use the App or its contents for commercial or advertising purposes The use of this App for illegal purposes or not authorized by these terms, conditions and communications is strictly prohibited.

2.3 Likewise, eAgora Algorisme del Canvi is the owner of the industrial property rights derived from the elements that make up the App, in any case, it has the corresponding authorization for their use.

2.4 In no case, eAgora Algorisme del Canvi will be responsible for possible infractions that any user may produce in this matter.


3.1 You agree to make correct use of the App, in accordance with the Law, these Terms and Conditions of Use and with other regulations or instructions that, where appropriate, may be applicable. The user will respond to eAgora Algorisme del Canvi and to third parties for any damages that the breach of these obligations may cause.

3.2 Accurate information: You guarantee that you are enabled to provide your personal data and that all the information provided in the registry and contained as part of your profile is true and accurate, that it is up-to-date, that it is not confidential, that it does not violate any contractual restriction. or rights of third parties, undertakes not to impersonate other Users by using their registration data for the different services and / or contents of the App.

3.3 Prohibitions in relation to the use of the Services or the App: without limitation, you agree not to use or allow another person to use the Services or the App:

3.3.1 to send or receive any material that is not civil or in good taste;

3.3.2 to send or receive any material that is threatening, seriously offensive, indecent, obscene or threatening, blasphemous or defamatory of any person or in violation of trust, copyright, rights of personality, publicity or privacy or any other third party right

3.3.3 to send or receive any material for which you have not obtained all necessary licenses and / or approvals (from us or third parties); or that constitutes or encourages conduct that could be considered a criminal offense, give rise to civil liability or be contrary to the law or infringe the rights of third parties in any country in the world;

3.3.4. to receive any material that is technically harmful (including computer viruses, logic bombs, Trojans, worms, harmful components, corrupted data, or other malicious software or harmful data);

3.3.5 for a purpose other than what we designed or intended to use

3.3.6 for any fraudulent purpose

3.3.7 to incite hatred against any ethnic, religious or other minority, or that is adversely calculated to affect any individual, group or entity

3.3.8 attempting to circumvent our security or network, including accessing data that is not intended for you, logging into a server or account that you are not expressly authorized to access, or testing the security of other networks (such as running a scan ports);

3.3.9 extract data or hack mobile app

3.3.10 use the Services or the App in breach of these Terms and Conditions of Use

3.4 It is the responsibility of the user to have adequate tools for the detection and disinfection of malicious programs or any other harmful computer element.

eAgora Algorisme del Canvi is not responsible for damages caused to Users when said damages originate from failures or disconnections in the telecommunications networks that interrupt the service.


4.1 eAgora Algorisme del Canvi will use reasonable efforts to correct any errors or omissions as soon as possible after being notified of them. In case of any error, failure or omission, you must report it by contacting us at

4.2 We will try to allow uninterrupted access to the Services and the App, access to the Services, however, may be suspended, restricted or canceled at any time for reasonable causes.

4.3 Access to the App and / or its services may occasionally be restricted to allow repairs, maintenance or the introduction of new functions. We will try to restore such access as soon as reasonably possible.

4.4 We reserve the right to block access and / or edit or delete any material that, in our reasonable opinion, may result in a violation of these Terms and Conditions of Use.


5.1 We will be entitled immediately or at any time (in whole or in part) to suspend the use of the App, or to refuse to restore the App for your use until we receive a guarantee from you, in a form that we consider acceptable, of that there will be no further breach of the provisions of these Terms and Conditions of Use, if:

5.3.1 you are in breach of these Terms and Conditions of Use;

5.3.2 we suspect, for reasonable reasons, that you have committed or could commit a violation of these Terms and Conditions of Use; or

5.3.3 we suspect, for reasonable reasons, that you may have committed or are committing fraud against us or any person.


6.1 We do not guarantee that the App will always be accessible, uninterrupted, timely, secure, error-free or free of computer viruses or other invasive or harmful code where the App may be affected.

6.2 We will not be responsible for any act or omission of third parties, regardless of their cause, or for direct, indirect, incidental, special, consequential damages in the mobile application.


The relationship between eAgora Algorisme del Canvi and the User will be governed by current Spanish regulations and any dispute will be submitted to the Spanish Courts and Tribunals.

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