Faqs
We are sure if you’ve made it this far, you have some questions.
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Yes 100% for town halls of less than 20.000 citizens and entities with less than 2.500 partners and, for all life!
Starting with the Standard plan, you can enjoy a free, no-obligation trial for 15 days. From that moment the annual or monthly plan will be billed, depending on whether you are a municipality or entity and the option you have chosen. You can always cancel the free trial before the 15th and we won’t charge you a penny 😉
With the Basic plan, no, you can enjoy it without entering any payment information. For the other plans, we will ask you for the information to direct debit the payment or pay by card after the 15-day trial. If you finally decide to cancel the subscription before the trial period ends, we won’t charge any cost in your account or card and, in this case, we will also delete the payment data that you have facilitated us.
No! Never! Are there still companies that put that kind of conditions? In eAgora you will be always free to leave us whenever you want to. We know it depends on how good we do our job the fact that you want to stay with us. That is why we assume your permanence as a daily challenge; because yes, here you are 100% free to choose if you want to leave or stay with us 😉
Yes, of course, you can do it whenever you want to from the eAgora’s management Panel.
Yes, always, that’s the way we are, we want you to be right where you want to. From the management Panel, you can modify your plan to a better (with more functionalities) or lower (with less) one. Even, if you want to, you can even upgrade to the Basic (free) plan at any time.
Nothing! You will be able to continue enjoying your plan during all the period that the license keeps activated, until the last day. In that case when the contract period ends, we will not renew your subscription and you will no longer have access to all the functionalities that you had activated. Unless you decide to delete your account, if you decide not to renew your payment plan, by default your account will go to the Basic plan, so that you can keep using eAgora.
It depends on the contracting option you have chosen, if it is monthly or annual. With an example we will see it very easy: If you have contracted the monthly option on January 1, your plan will automatically renew on February 1. If your plan is annual and you signed it up on January 1, auto-renewal will be January 1 of the following year.
If you don’t want to renew a payment plan, you can cancel it until the day before renewal. We put an example to be clear: If you have contracted the monthly option on January 1, you can cancel the plan so that it is not renewed until 23:59 on January 31. If your plan is annual and you contracted it January 1, you can cancel it until 23:59 on December 31.
If you have a monthly or annual plan and you decide to upgrade to a higher plan, different from the price of the lower plan that you still had active, we will deduct it when paying for the new plan. In this way, you won’t loose a penny from the lowest plan you still had activated.
If you have a smartphone with any of these operating systems, you can use eAgora, no matter what version you have on your device. You can download it clicking on this link for Android and on this other for iOS (Apple).
Yes of course, access to the WebApp version clicking here.
Yes you can too. To do so, open the browser of your mobile phone and write: web.eagora.app
You can do it by two ways: downloading from Google Play or App Store the specific versions for these devices or you can also access from the browser, in the WebApp version: web.eagora.app
Yes, we are working to bring eAgora to all devices, even integrated into cars or other vehicles. Subscribe to our newsletter and we will keep you up to date. You can also find eAgora on digital information screens in various municipalities, tactile totems or digital corners in town halls.
No, never! eAgora is completely free for citizens and entity partners. You do not have to pay anything, never. As a user you can buy tickets, sign up for activities, book sports venues or use the marketplace of your locality, where you will be able to make payments to your town hall or entity. eAgora is free and only in these cases you can make payments or purchases to these organizations through us.
It depends on the plan that your town hall or entity has hired and the tools it has activated. In order to this, you will see some specific functionalities or others. This happens because each Ágora’s reality is unique and our technology allow us to activate specific solutions depending on each territory or entity. If you see interesting a solution that is not yet operational in your locality, tell us where you live and we will move heaven and earth so that it can arrive as soon as possible. You can also talk with your town hall or entity to convince them to register in eAgora. Remember that with the Basic plan, you can do it freely, without generating any cost to the organization or to you, obviously;)
Our goal is for eAgora to reach every corner of the planet, but we are going slowly because we want to go far! Right now you can use eAgora in any location in Argentina, Brasil, Chile, Colombia, Costa Rica, Spain, France, Italy, Mexico, Peru, Portugal and in Africa in: Gabon, Ghana, Equatorial Guinea, Kenya and Mauricio.
Keep in mind that if your town hall, municipality or entity has not registered to create its Agora, the features available to you will be very limited, so if they haven’t already registered in eAgora, we encourage you to tell them to do so as soon as possible.
Yes, of course, you can use eAgora anyway, although the experience will be limited because your town hall, municipality or entity has not yet created its Agora. So if they haven’t already registered in eAgora, we encourage you to tell them to do so as soon as possible.
Depending on the plan that your town hall or entity has contracted and the tools it has activated, you will see some functionalities or others. This happens because the reality of each Agora is unique and our technology allows us to activate one solution or others depending on each territory or entity. If you see an interesting solution that is not yet operational in your locality, tell us where you live and we will move heaven and earth so that it can arrive as soon as possible.
If voting is restricted for municipal residents or partners, you will have to validate yourself with the validation patttern. To do this, follow the steps that you will find when accessing to the vote. You will see is so easy. After introducing your ID, we will send you a text message in order to validate your phone number or email.
Each municipality or entity manages the participatory processes differently. If your town hall or entity opens a proposal collection process, you can present it in eAgora following the requirements that are indicated. We encourage you to do so, your proposal may go to a vote and even win and end up becoming a reality.
All the proposals presented in a participatory process go to the validation phase first and then to deliberation. Whether they get past these two filters or not it depends on the technical, feasibility and budget requirements. In the bases of each participatory process you will find information about all these issues.
As a general rule, no, although this decision depends exclusively on your town hall. In some cases, the town halls allow people who are not registered to participate in some processes. If you have any voting active in your area, you will see that before voting you will have the validation with the municipal register. If this is exclusively for people registered in the municipality, you will not be able to vote in this case.
As a general rule, participatory budgets and most of the consultations are not binding as such, although in most cases, what comes to a vote is usually executed according to the results that have been obtained. To know in more detail about each process operation, you can contact directly with your town hall or entity who organizes it.
Download the eAgora App and if you follow the municipality, town hall or entity that has the tickets or activities for sale. Once in your Agora, in the functionalities panel, you will see the access to Tickets or Registration and it will be so easy and intuitive for you that we don’t even need to explain what you have to do 😉
In most cases, it is the town hall or entity who makes the allowed payment methods available to you. You can always pay with a debit or credit card through a bank gateway, in the case of Spain, most of them use Redsys as a payment gateway. We also offer to our clients other methods, such as PayPal or Stripe, here it will depend if the municipality or entity has used these alternative payment methods offered by eAgora.
Your tickets will be available in the section “My space” in eAgora’s App. You can also save, share or download your tickets in PDF format to keep them more handy on your mobile or even print them if that’s your wish.
Depending on the organization that manages the sale of tickets or registrations (town hall or entity), it will stipulate its own refund management, always in accordance with the current regulatory framework. To consult the purchase conditions and return policy in each case, check before buying the tickets for your specific case.
If this happens, the town hall or organizing entity will manage the return of the money corresponding to your tickets or registrations. You will be informed by the App and / or email about the terms and ways of return. In general, once the activity is canceled, you will receive the refund on your bank card or method used to make the purchase within a period not exceeding 5 business days following the notification of the cancellation.
These communications arrive directly to your town hall or entity and the answer does not depend on us. They usually respond quickly, but in some cases, due to lack of personnel, they may take time to respond. We encourage you to contact us if after a few days you have not received a response so that we can notify the organization if we have not already done so.
In general terms, the owner of each Agora (town hall or entity) is responsible for managing and moderating the contents published in the Agora. Even so, the eAgora team ensures that the contents and comments respect the good practices of non-violent and inclusive communication. If you detect that any content is inappropriate, hurtful or disrespectful, you can report it in the App, you’ll find this option in the three vertical dots at the top of each content.
As a general rule, the city council or entity cannot remove any content, but it can request eAgora to review it. If your content is reported or the eAgora team detects that it does not comply with the good communication practices policy, we will warn you with a notification in the App and by email indicating the causes so you can correct it. If after 24 hours the content has not been corrected, we will proceed to unpublish it, but it won’t be deleted. If this behavior is repeated in the same user, we will proceed to unpublish it without prior notice.
We are confident that the way we communicate largely determines how effective and respectful our relationships are in community. That is why we work so that the language in each Agora is assertive and constructive. We know it’s not easy and we all have days when we blab because we’re really mad. For this reason, we recommend you that if you are in this mood one day, disconnect for a while before putting all this frustration into words, we are sure, after a while and with a different perspective, you will be able to express the same thing but with a message that does not hurt other people. We also recommend you to use inclusive language in the full breadth of the term. If you have any doubt, you can contact us, it will be a pleasure to help you to find the way to express your message in the most appropriate way and with the most suitable format.
If you detect that any content is inappropriate, hurtful or disrespectful, you can report it in the App, you’ll find this option in the three vertical dots at the top of each content. The eAgora moderation team will immediately review the content and take the appropriate measures for each case.
Yes of course, you can do it in two ways: 1. Reporting the user, so that our moderation team can review the case and can take action on the matter if they consider it necessary. o 2. Blocking the user, in this case, only affects you because you will stop seeing the content of this user on your profile. Both options are available in the App, you will find them in the three vertical points that are at the top of each content.
